Information Systems and Technology Services
Course Code
II3120
Number of Credits
3
Semester
5
Course Type
C
Related Courses
| No | Code | Course | Relation |
|---|---|---|---|
| 1 | II3120 | Information System & Technology Services | Equivalent |
Study Material
| Study Material | Depth |
|---|---|
| Basic concepts of IT services, business services and service systems | Expert |
| Basic concepts of service management | Expert |
| IT services frameworks | Expert |
| IT service concept using ITIL | Express |
| Determining IT Service Strategy | Express |
| IT Service Planning, Operations and Improvement | Express |
Graduate Learning Outcomes (GLO) carried by the course
| CPMK Code | Course Learning Outcomes Elements (CLO) |
|---|---|
| CPMK 1 | Explain the concepts and frameworks of IT service and IT service management |
| CPMK 2 | Define service strategy |
| CPMK 3 | Plan, operate, and improve IT services |
Learning Method
- Problem-based learning
Learning Modality
- Synchronous in-person
Assessment Methods
- Mid-term exam, final exam, and assignments